Policies & Guidelines

At LAISI, we are committed to providing a reliable platform where buyers and sellers can connect with confidence. All users are expected to conduct themselves professionally and respectfully.

• Honesty: Accurately describe items and provide clear, truthful images.
• Responsiveness: Vendors are expected to reply to buyer inquiries via messages, calls, or WhatsApp in a timely manner.
• Respect: Harassment, abusive language, or discrimination of any kind will not be tolerated and will result in immediate account suspension.

To comply with local laws and ensure community safety, the listing of the following items is strictly prohibited:

• Counterfeit goods, replicas, or unauthorized copies.
• Illegal drugs, narcotics, or related paraphernalia.
• Weapons, firearms, and explosives.
• Stolen property or items obtained through illegal means.
• Adult content, escort services, or highly explicit material.
• Prescription medications or unverified medical devices.
• Any items that promote hate speech or violence.

While LAISI facilitates connections, currently, actual payment and delivery execution happen directly between the buyer and the seller.

For Buyers:

• Never send money upfront before verifying the item or the seller's legitimacy, especially for physical goods.
• We recommend cash-on-delivery or secure mobile money transfers only upon physical receipt of the item.
• Meet sellers in safe, public locations.

For Sellers:

• Ensure you have received the exact agreed amount before releasing goods.
• Communicate clearly regarding delivery fees and timelines.

1. Purpose

This policy explains when products purchased through Laisi Dealz may be returned, replaced, or refunded.

2. Buyer Protection

Laisi Dealz is committed to providing a fair and transparent marketplace. Buyers are protected when products:

• are different from the description,
• are damaged on arrival,
• are defective,
• are counterfeit,
• are incomplete,
• or the wrong item is delivered.

This protection is subject to the conditions in this policy.

3. Standard Return Period

Unless a product page states otherwise, eligible products may be returned within 14 calendar days from the date of delivery.

Some categories may have shorter or longer return periods where clearly disclosed before purchase.

4. Eligible Return Reasons

Returns may be accepted where:

• Wrong item delivered.
• Product damaged during delivery.
• Manufacturing defect.
• Missing accessories.
• Item significantly different from the product description.
• Counterfeit product.
• Product arrived expired (where applicable).

5. Non-Eligible Returns

Returns will generally not be accepted where:

• The return period has expired.
• The product has been intentionally damaged.
• The product has been altered or modified.
• Required accessories are missing.
• The product cannot be resold because of customer misuse.

Certain product categories may also be non-returnable for hygiene, health, safety, or legal reasons, provided this is disclosed before purchase.

6. Return Process

1. Submit a return request through the Laisi Dealz platform.
2. Upload supporting evidence such as photographs or videos where requested.
3. Laisi Dealz reviews the request.
4. If approved, return instructions are issued.
5. The product is inspected after receipt.
6. A refund or replacement is processed where applicable.

7. Product Inspection

Returned products are inspected to verify:

• Condition
• Completeness
• Original packaging where applicable
• Reported defect or issue

8. Refund Methods

Approved refunds may be issued through:

• Mobile Money
• Bank transfer
• Original payment method (where feasible)
• Laisi Dealz Wallet (future feature)
• Store credit (where accepted by the customer)

9. Refund Processing Time

Once the returned product has been inspected and approved, refunds are normally processed within 5–10 business days, although banking or payment providers may require additional processing time.

10. Exchange Policy

Where stock is available, customers may request:

• Replacement with the same product.
• Replacement with another product (subject to any price difference).

11. Seller Responsibilities

Sellers must:

• Respond promptly to return requests.
• Cooperate with investigations.
• Honour approved returns.
• Maintain accurate product descriptions.

Repeated violations may lead to suspension or removal from the marketplace.

12. Fraud Prevention

Laisi Dealz reserves the right to reject fraudulent or abusive return requests and may suspend accounts engaged in fraudulent activity.

13. Dispute Resolution

Where a buyer and seller disagree, Laisi Dealz may review:

• Order records
• Product listings
• Delivery records
• Photographs and videos
• Communications between the parties

Laisi Dealz' decision will be based on the available evidence and applicable marketplace rules.

14. Customer Responsibilities

Customers should:

• Inspect products promptly after delivery.
• Report issues within the applicable return period.
• Keep proof of purchase.
• Return approved items in the condition required by this policy.

15. Policy Updates

Laisi Dealz may revise this policy from time to time. Updated versions apply to future purchases after publication.

Participants in the LAISI Referral (MLM) program must adhere to strict ethical guidelines to ensure the system remains sustainable and fair.

• No Misrepresentation: Do not guarantee unrealistic earnings or misrepresent the platform as a "get-rich-quick" scheme.
• Active Status: Earning eligibility may require an active membership status and activity rules defined for your Star rank.
• Withdrawals: Minimum thresholds apply. Each request is reviewed by admin; approved payouts are sent manually to Mobile Money.
• Account Integrity: Creating fake accounts ("stacking") to manipulate the Hybrid Unilevel genealogy is prohibited.