Ensuring a safe, fair, and trustworthy marketplace for everyone.
At LAISI, we are committed to providing a reliable platform where buyers and sellers can connect with confidence. All users are expected to conduct themselves professionally and respectfully.
To comply with local laws and ensure community safety, the listing of the following items is strictly prohibited:
While LAISI facilitates connections, currently, actual payment and delivery execution happen directly between the buyer and the seller.
At LAISI Dealz, we want every customer to receive the correct product, in good condition and as described on the platform. If your order is wrong, damaged, defective, counterfeit, incomplete or materially different from the description, you may be eligible for a return, replacement or refund.
Customers should request a return within 7 calendar days after delivery. For selected products, LAISI may provide a longer return or warranty period, which will be clearly stated on the product page. Digital downloads are not eligible for returns once delivered and paid.
A product may qualify where:
For selected categories, LAISI may allow customers to return an item simply because they changed their mind. The item must normally be:
Not every product/category will qualify for change-of-mind returns. The product page should clearly state whether it does.
For safety, hygiene, quality or regulatory reasons, certain products may not be returnable except where they are defective, damaged, wrong or otherwise covered by applicable law. Examples may include:
The exact exclusions should be category-specific rather than one blanket rule.
Customers should: Login → My Orders → Select Order → Request Return
Then provide:
LAISI may request additional evidence where necessary.
After receiving the returned product, LAISI or the seller will inspect it. The inspection may verify:
This is particularly important for electronics and high-value products.
Depending on the circumstances, an approved refund may be issued through:
After the return has been received and approved, LAISI targets 3–7 business days for processing the refund. The actual time may depend on the payment provider or bank.
LAISI / Seller pays when: The return is caused by wrong item, damaged item, defective item, counterfeit item, materially inaccurate description, or seller error.
Customer pays when: The customer simply changes their mind, where that category permits change-of-mind returns, and the product was correctly supplied.
Customers should report visible delivery damage as soon as possible, preferably with photographs/video before or immediately after opening the package. LAISI may require evidence to determine whether the damage occurred: Seller → LAISI logistics → Customer.
If LAISI delivers a different product from what was ordered, the customer may choose:
Replacement OR Full Refund
subject to product availability and the applicable return procedure.
For defective products, LAISI may provide:
Repair → Replacement → Refund
depending on product type, seller warranty, manufacturer warranty, availability of replacement, and applicable law.
Every LAISI seller is responsible for ensuring that products:
Repeated legitimate complaints may affect a seller's progression:
Seller Score → Visibility → Verification Status → Account → Suspension
LAISI reserves the right to investigate suspected product swapping, false damage claims, used-product returns, missing accessories, manipulation of serial numbers, or repeated fraudulent claims. Where a return is found to be fraudulent, LAISI may reject the claim and take appropriate account action.
We will work to ensure that customers receive:
If something goes wrong, LAISI will investigate and help resolve the problem.
Participants in the LAISI Referral (MLM) program must adhere to strict ethical guidelines to ensure the system remains sustainable and fair.
Have questions about our policies?
Contact Support Team